Founded in 2022, Custocreate emerged from a vision to transform offshore staffing in the telecommunications industry. With strategic locations in Brisbane, Australia, and Cebu, Philippines, we provide intelligent, impactful solutions that empower businesses to focus on growth.
To be a leading provider of offshore staffing solutions, where the growth and well-being of our staff directly drive exceptional service and deliver value to our clients.
At Custocreate Resourcing Services Inc., we are committed to fostering an environment that empowers our staff, enabling them to excel in their roles. By aligning the needs of our clients with the capabilities of our team, we provide tailored solutions that contribute to mutual success and long-term partnerships.
Our unique approach combines:
We nurture the unique talents of our staff, creating an environment where they can grow and thrive, knowing that empowered individuals lead to extraordinary outcomes.
We embrace challenges with resilience, fostering a culture of perseverance and adaptability that inspires our staff to innovate and excel in all endeavors.
We actively listen to the needs of both our clients and staff, fostering an environment of mutual understanding and responsiveness to ensure tailored and effective solutions.
We embrace change and demonstrate flexibility, proving our ability to thrive even in highly specialized and technical fields, effectively responding to the evolving needs of our clients and staff.
We uphold clarity and openness in everything we do, ensuring that both our staff and clients have clear insights into our processes, decisions, and results.
We are dedicated to empowering our staff to achieve excellence,
knowing that their success directly translates to exceptional service for our clients.
Reduce labor expenses without compromising quality
Tap into a vast pool of skilled professionals
Local communication meets global expertise
Flexible staffing to match your business needd
To apply, simply submit your application. HR will review it and provide feedback within 7 working days. We then conduct an initial phone interview as part of the assessment process. If selected, you’ll move on to a personal interview with the Operations Manager. Once the pool of candidates is narrowed down, we will present the final candidates to the client, including our impression based on the interview. The client can approve the candidate or request an additional interview. We will keep you updated on your status, whether or not you are selected for the position.
We post job opportunities on a hiring platform where each role has a detailed position description. This ensures you know the requirements and expectations of the role you’re applying for.
Feedback is essential at Custocreate, which is why we conduct quarterly evaluations to ensure you’re on the right track and have the support you need for continued success.
We conduct quarterly performance evaluations based on your progress and the KPIs set for your role. These evaluations help us identify areas of strength and growth.
Through regular evaluations, we assess your professional growth and identify opportunities for career advancement within Custocreate. We are committed to supporting your development.
Yes, we encourage direct communication with clients. We believe in fostering transparency and effective collaboration between our staff and clients.
Our work hours are aligned with AEST, typically from 6 AM to 1:30 PM PST (or 7 AM to 2:30 PM PST), Monday to Friday. We also adapt to daylight savings time. Weekend work is only required upon client request. We aim to provide a balance that allows you to maintain your well-being while meeting client
needs.
For probationary staff, we monitor performance closely for three months. During this period, we provide hands-on training and support to ensure you’re set up for success in your role.
We offer a competitive salary range, along with health maintenance organization (HMO) benefits and an annual performance bonus.
At Custocreate, we foster a culture of collaboration, growth, and support. We strive to create an environment where our team feels valued, and we promote a work atmosphere that is conducive to success. We also offer food and coffee in the pantry to make the office environment more comfortable and enjoyable.
We take feedback seriously and address any concerns promptly. If you face challenges, we encourage open communication to resolve issues in a timely and effective manner.
We are always open to feedback. You can share your thoughts with HR or directly with the Operations Manager, and we will work together to improve the work environment and processes.
For planned long leaves, please inform both the company and client at least two weeks in advance. This allows us to make necessary adjustments and ensure coverage. For emergency leaves, as long as you provide valid justification, we will honor your request. Staff are entitled to 10 days of personal leave and 5 days of sick leave annually.
Unlock global talent tailored to your specific requirements. Our team is ready to design a custom staffing solution.
